Returns

Liability for subsequent defects

1. We will repair or replace Goods which fail to comply with the provisions of the Competition and Consumer Act 2010 or which shows a defect. If you claim that the item is defective, the following conditions apply:

○ The defect must be reported to us within [four weeks] of becoming apparent;

○ The defect results only from faulty design or manufacture;

○ You have returned the defective Goods or parts to us if we have so requested;

○ We do not offer returns if you simply change your mind. We also do not offer returns on personalised items where personalisation text, photographs, etc have been submitted to us incorrectly by the customer.

2. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.

3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

Refunds and goods returned

These provisions apply in the event that you return any Goods to us for any reason:

1. We do not provide refunds, or accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

2. We do not offer returns if you simply change your mind. We also do not offer returns on personalised items where personalisation text, photographs, etc have been submitted to us incorrectly by the customer.

3. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

4. The Goods must be returned to us as soon as any defect is discovered but not later than [15 days].

5. So far as possible, Goods should be returned:

○ With both Goods and all packaging as far as possible in their original condition;

○ Securely wrapped;

○ Including our delivery slip;

○ At your risk and cost.

6. You must tell us by sending an email to us via our enquiry form that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

7. In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.

8. Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.

9. If delivery was made to Australian address, you are also protected by the Competition and Consumer Act 2010.

10. If we agree that the Goods are faulty, we will:

○ refund the cost of return carriage;

○ repair or replace the Goods as we choose.

We do not offer returns if you simply change your mind. We also do not offer returns on personalised items where personalisation text, photographs, etc have been submitted to us incorrectly by the customer.

You must claim your return within 30 days from date of purchase, by sending email to us via our enquiry form, with a receipt for proof of purchase and setting out the grounds for your claim.

We will respond within 7 days. If you are eligible for a return we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

If you are eligible for a return, we will refund you the purchase price. If the problem is not major, we reserve the right to repair the item within a reasonable timeframe and send it back to you. If it is not repaired in a reasonable time you can choose a refund or replacement.